Mystery Shopper

Mystery Shopper

The only study where we allow data collectors to complete questionnaires without interviewing anyone” We have trained observers; whom we refer to as mystery shoppers, they act as consumers of services or goods provided by our clients. With the help of concealed cameras, they observe and record our client’s operations and service levels provided to other consumers and themselves.

They then provide detailed feedback to agency ’ s regarding their observations and at times make recommendations regarding service practices. Clients (Companies and Organizations) use this method for self –assessment and / or to benchmark against the competition.

The standard practice is that the staffs offering the services are informed that within a certain period, they would be evaluated.